We accept Visa, MasterCard & Discover for online ordering. Your order will be shipped out via standard mail (printed matter) within one business day. Please allow at least two weeks for your order to arrive.  Shipping via regular mail is free. Faster shipping is available at an additional cost   UPS does not deliver to P.O. Boxes. If a P.O. Box is entered in the shipping information field, this can cause delays or non-delivery. If you order online, it is essential that you provide an accurate e-mail address. Your e-mail address is confidential and will never be provided to a third party. Rush Service:  You never pay for rush service at Veon Prism Media.  All orders are rush.  All orders are shipped within 24 hours of when we receive the order.  All financial transactions are handled by our encrypted secure server. Phone Orders: If you do not want to order online to order, you may place an order by calling us toll free at (866) 463-1760 Mail Orders: If you prefer to mail in your order, we also accept check or money order, mailing as soon as your payment is received and cleared. Orders may be sent to Veon Prism Media, P.O. Box 102, Hickory, North Carolina 28603 Telephone Customer Service is available Monday-Friday 9:00 A.M.-5:00 P.M. EST (866)463-1760. If the Customer Service line is busy when you call, you will be forwarded to a message center. Please leave a message or send E-MAIL. Return Policy: You may return items within 30 days of invoice date. Please include a copy of the invoice with the returned item. Books must be in salable condition. Be fair – no coffee stains, please.  We have to try to sell the book to someone else.  Shipping and handling charges are not refunded; merchandise is returned at the customer's expense. If books or products are damaged in transit, or if there are other problems with an order, notify us within 10 days after the order is received to arrange for a refund or replacement shipment. Ship all returns with the completed returns form to:   Veon Prism Media P.O. Box 102 Hickory, North Carolina 28603